Refund policy
ORDERS & PAYMENT
Your order may take from 1 day up to 2 weeks to be dispatched depending on the item. We try our best to keep all the production in house to ensure the highest quality of our items and minimize fashion production waste. Due to our beliefs in making sure our planet earth receives as less waste as possible, we usually take a little longer time than other fashion houses.
Rosepany only accepts the PayPal credit card payment system or PayPal account transfers at the moment.
Even if you don't have a PayPal account, you can still PayPal guest checkout on the bottom of the order page.
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
HOW CAN CUSTOMERS RETURN AND EXCHANGE AN ITEM?
Please reach out to customer service at rosepany@rosepany.com if you need further assistance.
Anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
If you’re returning something faulty, damaged or soiled please contact rosepany@rosepany.com prior to sending any return.
Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
Once your return has been accepted by our warehouse in line with our Returns Policy, your refund will be issued promptly via your original payment method.
Please allow up to 5 business days. We will notify you via email to confirm that your refund has been processed.
Please note that refunds may take up to 10 working days to show on your account, this is dependent on your bank or payment providers processing times.
CAN I MODIFY MY SHIPPING ADDRESS?
Please email rosepany@rosepany.com so that we can make this amendment.
HOW CAN I TRACK MY ORDER STATUS?
Details of your tracking number can be found in your shipping confirmation email which provides a link to your order status.
*We do not take any responsibility for a lost parcel so please make sure you are ordering to a place where you can receive the box or you have a secure place that your package be safely hidden until you collect it.